Refund Policy

Refund & Return Policy

Effective Date: 12/04/2024
Company Name: CitizenBags
Email: info@citizenbags.com

At CitizenBags, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

  • You may request a return within 30 days of receiving your order.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Certain items may be exempt from returns for hygiene or safety reasons (e.g., used bags).

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item was damaged, defective, or incorrect.

3. Exchanges

We only replace items if they are defective, damaged, or sent in error. If you need to exchange your item, please contact us at info@citizenbags.com.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no extra cost.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Discounted or clearance items
  • Items returned after the 30-day period

6. Order Cancellations

Orders may be canceled within 12 hours of purchase. Once processing begins, cancellations are no longer possible.

7. How to Initiate a Return

To start a return, please email us at info@citizenbags.com with:

  • Your order number
  • Reason for the return
  • Photos (if applicable)

We will provide instructions on how to send your item back.

8. Dropshipping Disclaimer

Since we operate through dropshipping, return shipping may be directed to our supplier’s warehouse. We will provide the correct return address once your request is approved.

9. Contact Us

For questions about refunds or returns, please reach out at:
📧 info@citizenbags.com