Privacy Policy

Privacy Policy

Effective Date: 12/4/2024
Company Name: CitizenBags
Email: info@citizenbags.com

At CitizenBags, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and purchase our products.

1. Information We Collect

When you shop with us, we may collect the following information:

  • Name, email address, phone number, and shipping/billing address
  • Payment information (processed securely via third-party payment providers; we do not store card details)
  • Order history and communication records
  • Technical information such as IP address, browser type, and usage data (for site functionality and analytics)

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Communicate order updates and respond to customer service inquiries
  • Improve our website, products, and services
  • Send promotional emails or offers (only if you consent)
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share limited data with:

  • Shipping and logistics partners (to deliver your order)
  • Payment processors (to complete transactions securely)
  • Service providers (such as website hosting, analytics, or marketing tools)
    All partners are required to protect your information.

4. Data Security

We implement industry-standard security measures to protect your data. While we take precautions, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing emails at any time
  • Request details about how your data is used

To exercise your rights, please contact us at info@citizenbags.com.

6. Cookies

Our website may use cookies to improve user experience, track orders, and analyze traffic. You can disable cookies in your browser settings, though some features may not function properly.

7. Dropshipping Disclaimer

CitizenBags operates via dropshipping. This means some products are shipped directly from our supplier partners. We ensure our partners maintain high standards of service and privacy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

9. Contact Us

For any questions or concerns about this Privacy Policy, please contact us at:
📧 info@citizenbags.com